Shipping Policy
Order Processing & Shipping Details
In-Stock Orders: In-stock orders ship within 24 hours. Weekend orders are processed the next business day.
Special Order Parts: If a part is not in stock and must be ordered from Toyota, it typically takes 2–3 business days to arrive at our facility and will be promptly shipped to you. Most complete orders ship within 2–3 business days. Select items ordered from the manufacturer may take up to 5–6 business days to arrive before dispatch.
Transit Times: Ground shipments usually take 2–7 business days depending on location. We cannot guarantee transit times for ground orders. Expedited/Overnight shipping options are available at checkout for an additional cost.
Carrier Substitutions: Shipping carrier substitutions (UPS / USPS) may be made at our discretion to ensure efficient delivery or reduce shipping costs.
Backorders & Discontinued Items: Availability is subject to Toyota manufacturer supply. Manufacturer availability can change rapidly. In the event that a part is placed on backorder or discontinued by the manufacturer, we will notify you as soon as possible via email. Orders for discontinued or long-term backordered items will be canceled, and a full refund will be issued.
Shipping Destinations: We ship within the United States only. We do not ship internationally.
Picking Up Your Purchase Your purchase can only be picked up by the person whose name appears on your order, and a valid photo ID will be required. We will make no exceptions to this policy. For further information or assistance, please call (800) 380-3350 extension 1600.
Shipping Address & Security All orders must have a valid Home or Business address. In some cases, at our discretion, high-dollar orders will be shipped directly to the buyer's billing address. We will notify the customer via email prior to shipping if this adjustment is made.
Purchases over $250.00 will require a signature upon delivery.
Restricted & Non-Shippable Items Due to weight, carrier size limits, safety regulations, or high probability of shipping damage, certain categories cannot be shipped. These items are restricted to In-Store / Local Pickup only:
Hazardous Materials: Batteries, chemicals, air bags, and seat belts with pretensioners.
Oversized & Heavy Equipment: Tow hitches, weight distribution systems, running boards, tube steps, and side armor/rock rails.
Body & Exterior Parts: Bumpers, hoods, fenders, door panels, tailgates, body panels, and glass.
If an order is placed for a non-shippable item, our parts department will contact you to arrange local pickup or process an order cancellation.
Damaged Items We take extensive precautions to help prevent shipping damage. Unfortunately, damage does sometimes occur during transit. In this event, please call us immediately at (800) 380-3350 ext 1630 so we can work with you to resolve the situation.
Free Shipping Promotional Terms & Policy When free shipping promotions are active on our storefront:
Eligibility: Free shipping offers apply strictly to qualifying retail orders shipped via standard ground service within the contiguous United States.
Exclusions: Free shipping applies only to eligible standard ground items. Freight shipments, oversized items, hazardous materials, body components, side steps/running boards, tow hitches, and high-damage risk items are excluded from free shipping promotions and are ineligible for transit. Promotional offers cannot be combined with other coupon codes unless explicitly stated.